100 Night Sleep Well Promise
The CozyPure Luxury Hotel Collection is a favorite that hundreds of customers are enjoying and love. We're so confident you'll also fall in love that we offer a 100 Night Sleep Well Promise.
Our Luxury Hotel Collection is our "goldilocks" sleep system, so the trial is only available for our 10" customizable mattress with all the organic bedding goodies bundled together. We've offered this collection for close to ten years with satisfied sleepers across the country who say it's simply "perfect".
Like any new mattress, we ask you sleep on it for at least 30 nights so your body has a chance to adjust (this is especially true if you've never slept on latex). Most folks love our collection the first night, but since natural latex foam rubber offers superior support, some folks may require an adjustment period.
If after 30 nights you aren't feeling comfortable, please give us a call so we can talk about your concerns. One of the wonderful benefits of a CozyPure sleep system is how we've designed them to last for decades with the ability to modify and reconfigure the comfort. If you want it firmer we can fix that. If you want it softer, we can fix that too. If it's determined, after corrections, that you still wish to return the mattress, you can do so after 30 nights and before 100 nights (from the day of delivery) and receive a full refund for the purchase price of the mattress.
Mattresses must be returned in "like new" sanitary condition (no soils, stains, odors, burns, free of tears, etc) with law label attached so that we can donate (for sanitation and use) at a shelter. We ask you carefully box the mattress (ideally in the same carton we used to ship it) and then we'll arrange for a curbside freight carrier pickup. There is a fee of $150 for return shipping (we pay the other half). Once we receive and inspect the mattress we'll issue a credit for the purchase price of your order, less the return shipping fee and price of accessories (with 20% discount).
Bedding accessories can not be returned once opened and used. However since bedding is enjoyed on any mattress, you can continue to use them even if you should return the mattress. The cost for the accessories will also be deducted from the credit, but we let you keep the cuddle-up club discount which is 20% off.
Overall, it's a pretty standard, basic and easy return policy should you need to use it. Based on our history with this collection, we're betting you'll love it. But if not, rest easy knowing you can return the mattress if it doesn't meet your needs.
If you decide to keep your mattress like most folks, then you will be a part of our Cuddle-Up Club and enjoy VIP discounts on our bedding for life. You'll also have the Lifetime Comfort Correction to adjust your mattress years down the line if necessary.
We're always here to help with any questions you have because just like any intimate relationship - WE'RE COMMITTED TO YOU - and we want you to love us as much as we love you.