CozyPure. Experience eco organic comfort

90 Nights Money Back Guarantee

We understand the anxiety of purchasing a new mattress then worrying that perhaps you won't like it. After two decades of helping customers select a mattress (90% over the phone), we believe in our track record to service you in choosing the most comfortable mattress based on your criteria. If we get it wrong, we'll help until we get it right... and if we still can't match you with the perfect comfort, we'll issue a refund.

90 Nights Money Back Guarantee on our Pure Performance Collection

We're so confident that you'll love your CozyPure natural latex mattress that we'll deliver it to your home and give you 120 nights to try it out for yourself and give you peace of mind that you can return it if necessary.

The details.
It begins with the initial consultation. A few questions based on what you like or don't like about your current mattress. We'll need to know your height, weight, sleeping position and any injuries or pain (shoulder, neck, back, etc). Once we narrow down the options and you select the mattress, we'll ship it out for you to try and if you have any comfort issues, give us a call. We'll go over the specifics and provide options to fix it first. 95% of the time, we can make easy adjustments to the comfort by adding and/or changing out the comfort layer.

If the options we suggest don't work, then you can return the mattress (after 30 days*) for a refund. Please take care of your mattress during the sleep trial as we can NOT accept soiled or damaged mattresses. The reason for this is simply to protect us from customers who may accidentally damage their mattress then try to return it for a refund (due to their damage rather than the comfort). To return the mattress, wrap in plastic and securely tape inside a strong box (we recommend you hold onto the original packaging), also include all original paperwork, and we'll issue a freight pickup. Once we receive the mattress back in good condition, we'll issue a refund, less the shipping charges.

*While most customers love the comfort and support of their CozyPure latex mattress the first night, it may take your body a few nights (or even weeks) to get accustomed to your new sleep system (especially if your last mattress was old). We ask that you sleep on your new CozyPure latex mattress for at least 30 days to allow for any body adjustments to take place.

At this time, our Money Back Guarantee is only available on our Pure Performance Collection of natural latex mattresses which feature a zipper cover.

**Please note that this is our direct-to-consumer guarantee which is valid only when we service you and sell you the mattress. Other retailers programs may vary.

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