AWARD WINNING CUSTOMER SERVICE
As a customer-driven company we want to exceed your expectations.
We strive to provide the assistance you need, whenever you need it. Sharing our knowledge and education, whether it's your first time calling, or ten years later. We're always here to help answer your questions. If something happens to go wrong (we're only human after all), we don't hide from the problem, we fix it. That's because it really is our pleasure to serve you.
We contact our customers about two months after their mattress purchase to be sure everything is going well. If it's not then we work to resolve it, but usually our customers are very happy and give us great feedback which we use to continually improve our products and service.
BELOW ARE REAL COMMENTS ABOUT OUR CUSTOMER SERVICE FROM SHOPPER-APPROVED.
You can read the full and ACTUAL reviews by clicking here.
Excellent customer service and quality products. Many thanks.
I called customer service and a young man answered and was very knowledgeable about the products and helped me make my selection. Excellent!
We had a minor complication with a bed frame delivery and I have never had such kind,helpful and patient customer service for any product, ever. I would give CozyPure the highest possible rating for outstanding customer service.....and of course for very high quality products as well.
Also had a great experience calling your customer service line. Patti was so helpful--gave me the information I needed to make my decision between the wool and la noodle toppers. She was also more than happy to ask someone about the latex certification for me. Thank you!
Love this site and customer service was great!
Your Customer service people are terrific. So far I am very pleased.
I am so very happy with Cozy Pure's products and customer service and intend on purchasing more when I need to replace another mattress. I highly recommend!!!
Hans helped us with our purchase and he was so kind and helpful. I think this is a fantastic company with a great product and I look forward to dealing with them again.
Customer service is beyond expectations.
Patti was very helpful in pointing out the difference between the pillows. She assisted me by taking photos of the pillows to gauge their height, so I could determine if they were the right size for me. Thanks, Patti!
Hans has been so helpful!
Customer service and quality is fantastic.
Your service and follow up have been of the highest level! Thank you so much!
The customer service was great and very knowledgable. I got the mattress much quicker than I expected, which was also a plus.
Customer Service is exceptional!!
The person I talked to was very nice and helpful.
Hanz has been an amazing customer service rep. He has been extremely helpful in every way!
I have had excellent service from Hans and Patty.
Customer service was very friendly and helpful.
So far EVERYTHING I have bought been pleased over the moon with - Cheryl was not kidding when she was confident the LaNoodle topper would work for our bed - I was skeptical as we are pretty touchy in being able to get comfortable & hav e tried many products only to be so so at best & most fall far short of that. THANK you what you have done for our rest - words cant express! I have never been so wild over a purchase as this as you really do deliver alot for the value.
The customer service by phone was tremendous and your website is very well organized and detailed. We are greatly looking forward to the arrival of our new mattress and bedding!
I have ordered several items from Cozy Pure. Hans has always been efficient and helpful!
I spoke to a customer service person over the phone who was very helpful and pleasant while answering all my questions.
Great Customer Service and products!
Cheryl and CozyPure talk the talk and walk the walk. The value is truly there. Customer service is outstanding. The products are high quality, and Hans will give you honest information about what is right for you. To those who cannot visit in person and must order by phone or internet, Hans knows what he is talking about and can help you confidently select the proper sleep setup.
Thank you so much for patiently answering my numerous calls and e-mails. I am so glad I took the leap of faith. The money is not even an issue, the benefits WELL surpass the cost. Wow, thank you SO MUCH Cozypure!!!! I will recommend you to everyone I know. You guys are awesome :)
I am very pleased with buying from CozyPure. Customer service has been extremely helpful.
Hans has been so very helpful and patient as I've been trying to make up my mind. I can't wait to sleep on my new mattress and topper, under the wool comforter!
I love this company and their products!! I especially feel great about my order being all made in the USA!! Also, this company provides superior customer service!
When I called for more details they had great customer service and answered all my questions. No hard sell which I really appreciated. They matched us up with the perfect bed and we're both sleeping better than ever. No regrets at all except maybe we sleep too much now. This company is great.
Wonderful customer service too!!!!
Customer Service is the BEST!
The customer service at Cozypure is wonderful and I highly recommend them to anyone looking for a healthy mattress.
Hans was at the store and couldn't have been nicer or more helpful. He assured me that I could take as long as I needed to try out the different mattresses - I spent a lot of time there. He was extremely knowledgeable, and he made the whole experience enjoyable. After I made my decision, he told me about the area and offered suggestions on where to go for lunch before my flight home. He also called a cab for me and we chatted until the cab arrived.
Appreciated emails regarding questions. That is rare from a company. You showed you appreciate your customers!
Called and spoke to customer service who was extremely helpful in patiently answering my many questions, including carefully describing the mattress choices.
You can read the above reviews in full (as well as other reviews) by visiting Shopped Approved (a 3rd-party site) - click here.